Washing powder/detergent isn't being drawn into the machine

If the washing detergent, washing powder or fabric softener are not being washed through your detergent drawer into the washing machine tub, there are a few steps you can take to get your washing machine working again properly.

Checking for problems with detergent not being drawn into the wash

  • Is the water pressure adequate?

    If the water pressure is not high enough you might not get sufficient water running into the machine. Check that the supply tap to the washing machine is fully open & that there are no kinks in the supply hose.

  • Check the detergent drawer

    • Clean the nozzles & openings in the detergent drawer to unblock them;

    • Pull out and release the detergent draw;

    • Clean the tray and any nozzles with warm water and a brush. Dry thoroughly;

    • Clean the inside of the tray housing in the machine;

    • Put the tray back in.

  • Make sure you've chosen the correct programme

    Not all programs use fabric softener.